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    精彩报告 | 排课团队如何更好地支持雷竞技app下载官网雷竞技app下载苹果——莫纳什大学案例

    发布时间: 2018-11-22 14:50:59   作者:赛昂科技   来源: 本站原创  

    Wilna Joubert

    (莫纳什大学  学生排课服务&教育业务服务 副主任)


    Thank you so much for letting me share alittle bit about Australia, a little bit about my university Monash that youjust heard about, to give you a little bit of different view of smart campus,my view of smart campus. My role is the associate director of timetabling inMonash University, I want to share with you how we support a smart campus atMonash University.

    On the slide, on the right-hand side, thatphoto that you see that is one of the uniquespaces for our student, the informal social spaces where student can go. Weencourage them to use that space to stay with their friends and learn, gothrough their work. This is one of the spaces in the new building that wasopened, it was completed in November 2017, so only last year the first timethat we scheduled classes into that room. This building is being rewarded in certified a 5 Star Green Star forsustainability and received awards for Interior Architecture and EducationalArchitecture.


    非常感谢给予我此次机会跟各位分享一些关于澳大利亚莫纳什大学的情况,以及一些我对雷竞技app下载官网雷竞技app下载苹果的不同看法。


    我是莫纳什大学排课服务、学生&教育业务服务部的副主任Wilna Joubert, 我想与大家分享排课团队如何支持莫纳什大学智能雷竞技app下载苹果


    在幻灯片的右侧,您看到的照片是我们学生的“独特空间”之一,学生可以去的非正式社交空间,我们鼓励他们利用这个空间与朋友在一起学习,完成他们的作业。


    这是新大楼开放的空间之一,于2017年11月完工,所以从去年开始我们第一次在这里安排了课程。该建筑获得了可持续发展的五星级绿色星级奖,并获得了室内建筑和教育建筑奖。

     

    A little bit about Monash university, thenumber of student, at the moment about 77,000 students, the 73,800 on thisslide is 2016 statistic. We have 60% of our students from Australia, 26% areinternational students,

    Our strategic plan is called “Focus Monash.”The strategic plan was set up for 2016 to 2020. Our student to staff ration is22:1.

    关于莫纳什大学:学生人数,目前大约有77,000名学生,这张幻灯片上的73,8002016年的统计数据。我们有60%的学生是澳大利亚学生,26%是国际学生;


    我们的战略计划称为“Focus Monash”,战略计划是为2016年至2020年制定的。我们的学生与员工的比例为221

     

    Monash university has a presence on 4continents, of which including China, Malaysia, and India, we also have a presencein Prato in Italia, we have acampus in south Africa, so in additional to be in Australia.

    On the left that you can see the map of Australia,and where we are located in Victoria. In the middle this big map here that’s aview of Melbourne,it shows where the campuses are, weget 4 campuses, over 900 teaching locations we are scheduling into, with that34,000 classes we are scheduling every year.


    莫纳什大学在四大洲都有分校,其中包括中国,马来西亚和印度我们也在意大利的Prato(普拉托)有一个分校,除了澳大利亚我们在南非还有一个校区。
    在左侧,您可以看到澳大利亚的地图,以及我们在维多利亚州的位置。中间这张大地图是墨尔本的一个视图,它显示了雷竞技app下载苹果的位置,我们每年会在这四个校区中的900多间授课地点里编排34,000多个教学班

     

    What is a smart campus?

    We know Universities are changing. Ourbuildings, our technologies, educational services are all integrated, newtechnologies changes our students expects and new way of learning, our teachersmust teach in different way.

    We have the latest technology, and thisinclude interactive classrooms. As I mentioned to you before, our teachingspaces have difference types of learning, so we look at interact space, socialspaces, where our student can come together, encourage student interaction andlearning.

    On this picture we look how we use ourspaces, how we schedule, how we use new technology that available, how weprovide that social leaning interaction for the student, and a timetabling teamhow we implement that.

    What is our timetabling team’s role increating the smart campus?

     


    什么是智能雷竞技app下载苹果?

    我们知道大学正在发生变化,我们的建筑,技术,教育服务正在向一体化逐步发展,新技术改变了学生们的期望,更新了学习方式,我们的老师必须以不同的方式进行教学。


    我们拥有最新的技术,其中包括互动式教室。正如我之前提到过的,我们的教学空间适应不同的学习类型,在互动空间,社交空间,我们的学生可以聚集在一起,这样可以鼓励学生互动和学习。


    在这张图片中,我们可以看到我们如何使用我们的空间,我们如何排课,如何使用可用的新技术,我们如何为学生提供社交倾向的互动,还有排课团队是如何实现这一点的。


    我们的排课团队在创建智能雷竞技app下载苹果方面的作用是什么?

     

    TheVirtual Classroom and Virtual Learning

    Our aim isto reduce the number of classes that were repeated, so for a lecture, we try tonot repeat to schedule a physical class, but we have also options for studentsthat they can have live streaming option, or they can look at the recordedclasses.

    Thetimetabling team schedules this interactive classes without locations, we givethe student the options, to come and sit, I will choose the live streamingoption, I will not come to a classroom.

     


    虚拟课堂和虚拟学习

    我们的目标是减少重复课堂的数量,例如一个讲座,我们尽量不重复安排这种传统的课堂,但我们也为学生提供其他选择,有现场直播,或者他们可以查看录制课程。

    排课团队会安排这类没有上课地点的交互式课堂,学生们也可以选择来教室。我会选择直播课程,我不会来教室。

     

    MoVEstands for Monash Virtual Environment

    This is a new way for students to accessthe specialized software and applications they need to complete their studies,we make this available to student on their own devices, they can access thesoftware anytime, anywhere, and no additional cost to the student.

    Still have physical spaces classrooms, that are dedicatedcompute life where we have to have specialist computer in that, we can’t makethis technology available to students on their own laptops.

    Student cansit at home, they can sit outside with their friends, they can sit at one ofthe social spaces, and they can use the software on their own devices to dotheir assessment, their assignment and to learn.

    What’s thetimetabling team’s role in this? The timetabling team now can schedule theclasses into standard flat floor rooms with tables andchairs, we no longer need the computer labs, we no longer need to buy theequipment to go into those computer labs.



    莫纳什虚拟环境简称MoVE

    这是一种新的方式,通过这种方式学生可以在他们自己的电脑上访问完成学业所必须的专业软件和应用程序,他们可以随时随地使用,而且无需支付额外费用。


    传统的计算机教室仍然存在,在这里我们拥有专业的计算机用于处理学生的笔记本电脑无法应用的一些技术。


    学生可以坐在家里,可以和朋友一起坐在外面,可以坐在其中一个社交空间,他们可以在自己的设备上使用软件进行考核,做作业和学习。


    什么是排课团队的角色? 排课团队可以将课程安排到普通教室,我们不再需要计算机实验室,我们不再需要为计算机实验室购买设备。

     

    We havegot the Specialist Teaching Spaces

    This roomis part of the new building that I have mentioned. Thisroom is referred to as ‘learning in the round’. It’s unique in design, this wasdesigned by one of our professors, and his version was to say that the studentcan sit in groups that close to the professor teaching the class, they caninteract, they can use every single space in that room for learning purposes.

    Students can write on these tables, thewriteable surfaces, you see this is 360 degree all around the room, so it’s around-room. There are white walls and you will see the students standing at theback and writing on the white walls.

    That encourage the interaction betweenstudents and to share ideas. And it’s a new leaning environment for students.

    The students or the teachers can at anytime go to any of those whiteboards, and to use the technology. You push abutton and the camera zoom to where you are, so you tell the camera this iswhere I am, and projects what is on the whiteboards on that big TV.

    What does timetabling team do, how do theyschedule in this room?  this room canonly be used by academic staff that have been trained and have been developed,and designed the material, what they delivery and how they teach students inthis specific way. The timetabling team makes sure that classes going to thespaces are the great classes, we can’t put anything just any type of class intothis room, so we have to be sure that we schedule the right type of spaces.

     


    我们有专业的教学空间

    这间教室是我提到的新建筑的一部分。这间教室被称为“互动型教室”。它设计独特,是由我们的一位教授设计的,他的意图是希望学生可以坐在教授课程的教授附近,方便互动,他们可以利用“互动型教室“的每一个空间进行学习。


    学生们可以在这些桌子上书写,你会发现这个教室是360度的,这是一个圆形的教室四周围绕着白色的墙壁,你会看到学生站在白墙附近在白墙上书写。


    这样可以鼓励学生之间的互动和分享想法。这对学生来说是一个新的学习环境。


    学生或老师可以随时去任何一个白板前,并使用下面这项技术。你按住一个按钮,相机会变焦到你的位置,所以是你告诉相机自己的具体位置,并将白板上的内容投影到大屏幕上。


    排课团队做了什么,他们如何编排这个教室的课程?这个教室只能由经过培训和开发的学院教职工使用,并设计课程,教授的内容以及他们如何以这种特定的方式授课。排课团队确保编排到这个教室的课堂是最适合的课堂,我们不能随意将任何类型的课程编排到这个教室,所以我们必须确保我们安排了正确的空间类型。

    OptimalUtilisation of Space.

    Thetimetabling team is responsible for scheduling classes in every space atcampus, so we are also responsible for optimal uses of spaces.

    Thosegraphs on the left top, we can see how many classes we are teaching, how manyhours of teaching do we have. For each of campuses, for each of faculties, sowe can report that information.

    The graphon the bottom shows us the number of hours that we are using our teachingspaces, this is the view of almost 4 years, we can see through those graphswhere we have availability , where we can teach more, where we can use thespace for events, we can highlight that out, so we can see what utilisation ofour space.

    On thatside we can also look at and we know timetabling , we have the information weknow where our students are, we know when they are in whose spaces, in this specific view we can look at students finishing their classes after6:00 p.m., so we can inform security where our students are for their ownsafety, we know for a retailer, a food outlets how many students are on campus, how many do we have to providefor.

    All this information comes out of thetimetabling system that we use.



    空间的最佳利用


    排课团队负责编排雷竞技app下载苹果的每个空间的课堂,因此我们还负责空间的最佳利用。

    左上方的那些图表,我们可以看到我们正在教授多少课堂,我们有多少小时的教学。对于每个校区,每个院系,我们都可以报告该信息。


    底部的图表显示了我们使用教学空间的小时数,这是近4年的数据,通过这个图标可以看到哪些空间是我们还可以使用的,我们可以在哪里编排更多课堂,我们可以在哪里安排活动,我们可以突出显示这些信息,我们可以看到我们的空间利用率。


    右边的图表,我们也可以查看并了解课程表,我们知道学生的位置,我们可以知道学生什么时候在什么地方。在这个特定的图表中我们可以看到在下午6点之后下课的学生人数,为了学生的人身安全我们可以告知安保人员学生的位置,我们可以通知零售商,食堂有多少学生在雷竞技app下载苹果,需要提供多少餐饭。


    所有这些信息都来自我们使用的课程表系统。

    How dowe ensure space is used optimally?

    For us thetimetabling is the data quality, the quality of information that we collect isvery important. It tells the system where we can sit,how we can schedule the classes, where our availability is, where our studentswill have classes. 

    The software we used is very specialized,very sophisticated, andit helps us by using this functionality we can schedule timetabling automatic,stay booking into rooms. We don’t plan timetables in excel or paper, we do itall through the software that we have.

    As you seefrom the reports that I have shown you before, we monitor the timetablefrequently, we look at do we have enough spaces for our students, can everystudent attend the class, other opinions for Virtual-learning, also do we havetoo many classes scheduled, can we cancel some?



    我们如何确保最佳地使用空间?


    对我们来说,课程表既是数据质量,我们收集的信息质量非常重要。 它告诉系统我们可以在哪里,如何编排课程,可用性如何,学生将在哪里上课。


    我们使用的软件非常专业,非常精准,通过这个软件可以自动编排时间表,预定教室。 我们不用excel或纸来制作课程表,我们通过我们使用的软件完成所有工作。


    正如之前我展示过的报告那样,我们经常监控课程表,确保是否有足够的空间供学生使用,每个学生都能上课,其他有关虚拟学习的选择,我们是否编排了太多课堂,可以取消一些吗?

     

    So I amgoing to tell you about timetabling team, how do we do this? How is thetimetabling team structured?

    We have alarge team, we have about 15 people in our team,

    We haveadopted the scrum method of the Agile framework, you may be familiar aboutAgile which is used for the software development,

    And we alsoadapted the way it works, we adapted the Agile to the day to day operations oftimetabling team.

    It isdesigned for teams between 3 and 9 people, we have 3 teams, they choose thename for their team, you can see we got the Simpsons, the Snow White, and theCars.  We have 2 teams of 6 people, 1team of 3 people.

    We breakour work into a 2-week period, so every 2-week we plan what we do for the next2 weeks, what is coming up, taking the consideration where we need to schedulefor our campus, so these 2-week period is called “Sprints”.

    Every 8 –12 weeks we get together and we do a planning session, called PI planning,which stands for a Program Increment Planning (PI), so we bring everyonetogether we look at the works that coming up and we break it down in detailtasks,  and we take this is how we aregoing to schedule, this is how we are going to divide the work and what we aregoing to do.

    We have auniversity approved timeline forscheduling a timetable for every semester, this timeline is shaped for academicstaffs, and we go through every phase, we get data collection, check out data,prepare for scheduling, draft timetable, and this timeline is what we used whenwe do our planning for the team.

    We have a daily stand-up, so every day the teamcomes together and stand in front of the wall, and they say the tasks that theyhave to do for the day, they see what’s coming up, what information do we needto collect, how do we make sure that we schedule the correct classes, when dowe schedule those classes, who do we need to talk to for that.The teamcomes and stands in front of the wall, they look at their tasks, and they canmove that task from planned to in progress, to completed. That is a scheduleddaily meeting that the team has. At the end of the 2-week, we have feedbacksession, we ask the team what we worked, what we have to change, so we havethat feedback session with the team.

    The benefitof using and doing this way, the visibility of what every person in the teamdoes, also a sense of progress, so every team member knows that they are making progress, they actually achievesome, and we also give some opportunity to give us feedback, so we encourage the continuous improvement within theteam.

     


    接下来我要讲解一下排课团队的结构如何?

    我们有一个很大的团队,约有15人,

    我们采用了敏捷框架,您可能熟悉用于软件开发的敏捷框架。

    我们还调整了它的工作方式,我们将敏捷框架应用于排课团队的日常工作。

    它专为3至9人的团队设计,我们有3个团队,团队为自己选择团队名字,你可以看到我们有辛普森,白雪公主和汽车队。我们有2个6人团队,1个3人团队。

    我们将工作分为两周一个周期,所以每两周我们会计划接下来两周的工作,考虑到我们需要编排的校区,所以这两周的时间被称为“工作周期”。


    每隔8到12周我们聚在一起,我们会做一个名为计划增量的会议简称PI计划会议,我们将所有人聚集在一起,我们探讨即将到来的工作,将这些工作细分到每个任务,通过这样的会议我们明确自己接下来要怎样去编排课表,怎样分配工作以及具体需要做哪些事情。


    我们有一个学校批准的时间线来安排每个学期的课程表工作,这个时间线是为学校员工准备的,我们详细检查每个阶段,收集数据,检查数据, 起草课程表,我们通过这个时间线来规划团队工作计划。


    我们有日常工作进度表,所以每天团队聚集在一起站在白板前,探讨他们当天要做的任务,即将发生的事情,需要收集哪些信息,如何确保编排正确的课程,何时安排这些课程,需要与谁交流。团队站在白板前,看着他们的任务,他们可以将任务从计划移到正在进行,直到完成。这是团队的预定日常会议。在两周结束时,我们有反馈会议,询问团队我们做了什么,我们必须改变什么,这就是我们与团队的反馈会议。


    使用和执行这种方式的好处是,团队中每个人所做的事情具有可见性,团队成员有进步感,因此每个团队成员都知道他们正在取得进步,他们实际上实现了一些进步,我们也给团队一些机会进行反馈,我们鼓励团队内部的持续改进。

     

    The tools we use in our team.

    We useConfluence as our document management system, so every single process is documented, which spaces are specific spaces, who do we needto contact, what type of classes can be scheduled into those spaces.

    We use slack as the team chat tool, so theteam use the slack on the daily basis, instead of sending each other emails,the team use slack on which we can put messages who is working on this, I havea problem with this, who do I contact to get this information from, this alsoprovides and encourages that cooperation in teamwork within the team.

    We use salesforce for our enquirymanagement, any staff members that want to make change to a timetable willsubmit that through salesforce, every student that has enquiry about thetimetable will submit that through salesforce, and our team manage all thoseenquiries response to everyone.

    Then we have a range of Scientia productswe use for that whole process timeline, we collect information, we schedule atimetable, we make the draft develop, we adjust timetable, we publish the timetable and then we maintain the timetable. And in Scientia products, we have atool for each of those phases we can manage and schedule our timetable.



    我们团队中使用的工具。

    我们使用Confluence作为我们的文档管理系统来记录每个过程,哪些教室是特定教室,我们需要联系谁,可以在这些教室中安排什么类型的课程。

    我们使用slack作为团队日常工作的聊天工具,用以取代发送电子邮件,团队使用slack来分配工作、提出问题并征询建议,这也提供并鼓励团队内部的团队合作。


    我们使用salesforce进行查询管理,任何想要更改课程表的员工都会通过salesforce提交申请,每个对课程表有疑问的学生都可以通过salesforce提交他们的问题,我们的团队会处理这些问题并回复给每个人。


    我们在整个流程时间线中使用了一系列Scientia的产品,我们收集信息,编排时间表,制定草稿,调整课程表,发布课程表,然后维护课程表。Scientia产品为每个阶段提供了工具,用以管理和编排我们的课程表。

     

    I want to share you an interesting termcalled microservice architecture

    Amicroservice architecture is defined as: A largeapplication built as a suite of modular services; and each of this module hasspecific goal, and business purpose, it’s independently deployable. That’s sotrue that the way we work in timetabling, we have, if you look at the previousslides, all the tools we used, so the big picture here that we’ve got for each,we got each application that we use, but if we deal with a little bit deeper, onthe software level, on the scheduling level, each of the modules that weuse,  have a specific business purpose, we can’t  independently update.

    We look at the benefits of having themodules that we can use together, we can see the flexible and adapts to change quicklyso we want to make the change the way we collect information for scheduling, wecan do that real quickly, we can change one of our modules, to suit thebusiness requirements we have, the architecture integrates seamlessly, withthird-party system.

    Configuration is flexible, easy to deployand upgrade.

    So in the nature, that’s what we do inMonash University for timetabling, that’s how we support smart campus, how wesupport the change in the delivery, the change in the education design, to meetthe requirement of specialization student change needs for education.

     


    我想与大家分享一个名为微服务架构的有趣术语


    微服务架构的定义为:作为一组模块化服务构建的大型应用程序; 并且每个模块都有特定的目标和业务目的,它可以独立部署。这是真实的,我们编排课程表的工作方式,如果你看过前面的幻灯片,我们使用的所有工具如图所示。但是如果我们处理更深入到软件级别,在编排级别,我们使用的每个模块,都具有特定的业务目的,不能独立更新。


    我们看看拥有可以一起使用的模块的好处,灵活和快速适应,当我们希望改变课程表信息的收集方式,我们可以快速做到这一点,我们可以改变其中一个模块来满足我们的业务需求,该架构与第三方系统无缝集成。

    配置灵活,易于部署和升级。


    这就是我们在莫纳什大学编排课程表所做的事情,这就是我们如何支持智能雷竞技app下载苹果,如何支持交付的变化,教育设计的变化,以满足专业化学生变革教育的需求。

     

    And because this is what I do every day,this is my mission, timetabling, I will leave you with one question here, justone question, that is are you engaging and are you empowering your timetabling team at your campusto help you to support delivering the smart campus that you want.

    Thank you so much.


    这就是我每天所做的工作,编排课程表,我会在这里留下一个问题,那就是你是否参与或促使你们学校的课程表编排工作,用以支持智能雷竞技app下载苹果的建设?


    非常感谢。


    (以上内容为现场实录)